Questionnaire

Your opinion is important to us. What can we do to put your claims to right?

Company

Family Name*

First Name*

Street*

Zip Code*

Town

Email-Address

Telephone Number

Fax Number

* These details are essential

Age

Education

Job

Nationality

Sex
Female
Male

Income
Under 20 thousand US$ a year
20 - 35 thousand US$ a year
35 - 50 thousand US$ a year
50 - 65 thousand US$ a year
Above 65 thousand US$ a year
No comment

Are you a Mercedes-Benz customer?
Yes
No

What type of car do you drive?

Which category do you like best?
Mercedes-Benz worldwide
Mercedes-Benz partners
Products
Services
The Future & our History
Technology & the Environment
News & Events
Sport & Leisure
Mercedes-Benz Card
Job Offers
A-class
V-class games room
Mercedes-Benz Classic

Which category do you like least?
Mercedes-Benz worldwide
Mercedes-Benz partners
Products
Services
The Future & our History
Technology & the Environment
News & Events
Sport & Leisure
Mercedes-Benz Card
Job Offers
A-class
V-class games room
Mercedes-Benz Classic

What contents would you like to see in the future?

Which benefits must the Internet offer you
in order to make you think about buying
Mercedes-Benz products?

What do you think of the...
Layout?
Very good
Good
O.K.
Bad
Very bad

Control?
Very good
Good
O.K.
Bad
Very bad

Contents?
Very good
Good
O.K.
Bad
Very bad

Speed of page change?
Very good
Good
O.K.
Bad
Very bad

Would you like to see prices on the Internet?
New cars
Used cars/Demonstration vehicles
Spare parts
Equipment/Accessories
Services
Mechanical services

Would you ever buy products via the Internet?
Passenger cars
Vans
Commercial vehicles
Used cars/Demonstration vehicles
Spare parts
Equipment/Accessories
Mercedes-Benz Card
If not, why?

Do you find the handling of payments
via the Internet unsafe/problematic?
Yes
No
Don't know
Why?

Which method of payment
would you prefer?
Credit card
Digital cash
Payment through customer account
Payment by chipcard
Bank transfer
COD
Don't know
Other



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